Product Support

(Effective Date: 2/1/2015)

Rettig USA Inc. (Myson) warrants the following products against defects in material and workmanship to the original owner for the duration listed from date of installation or three months after date of shipment, whichever comes first.

FREIGHT DAMAGE IS NOT COVERED UNDER THE LIMITED WARRANTY. (Freight damage must be reported within 10 days of shipment NO EXCEPTIONS !) see Shipping Damage Guidelines

The remedy in all cases shall be to repair or replace the product at Myson’s discretion upon verification of a factory defect. If replacement is required and an exact replacement product is no longer available, Myson reserves the right to furnish a similar product of equal value, or issue a refund.

NO REMOVAL, SHIPPING OR INSTALLATION EXPENSES ARE REIMBURSIBLE IN ANY CIRCUMSTANCE

The original purchaser is responsible for determining the suitability of the Myson product for their installation. Installation and troubleshooting should be performed by a competent technician with knowledge of hydronic heating and/or basic electricity. Damages occurring during shipment, transit, storage or handling, abuse, neglect, accident, misapplication, incorrect power line voltage, improper water source or connection, fire, flood or other Acts of God are not covered.

TOWEL WARMERS

CLASSIC COMFORT, DESIGNER, EUROPEAN TRADITION SERIES (All 10 Years)

GEM Series (All 2 Years)

TOWEL WARMER VALVES AND ACCESSORIES

(All) 2 Years

STEEL PANEL RADIATORS — Hydronic

(All) 10 Years

RADIATORS — Electric

Contractor Series – 5 years

Decor Series – 2 years

RADIATOR VALVES & ACCESSORIES

(All) 2 Years

FAN CONVECTORS — Hydronic

Whispa III Kickspace & Wall Models 10 Years

iVector, RCU, Hi-Line RC, Lo-Line RC

HEAT EXCHANGERS10 Years
FAN MOTOR ASSEMBLIES10 Years
OTHER COMPONENTS10 Years

FAN CONVECTORS-Electric

WHE 50 (All) 2 Years

MOHY 2 Years

RADIANT

Taco & Tekmar Controls- Std Mfg. Warranty
Thermostats – 5 years
PexCellent 5-Layer Pipe (All) 30 Years
Comfort Fit 3-Layer Pipe (All) 25 Years
PexCellent Fittings (All) 25 Years
Electric Underfloor Matts – 25 Years