MYSON : Heating Through Innovation !

Rettig USA, Inc. sells exclusively through pre-qualified distributors / dealers in good standing.

Rettig USA, Inc. provides credit based upon a completed credit application, reference and credit checks and payment history to Rettig USA, Inc.

Prices listed in this book are in US Dollars and do not include any shipping, taxes or duty. The price payable by you is the price indicated on the Order Acknowledgement email or fax we send back to you. The Order Acknowledgement will include any applicable shipping fees, taxes or duty which applies to your order.

Payment Terms: 1% 10th prox, net 30 days. To receive discount all invoices from the previous month dated through the 25th must be paid by the 10th of the following month. Full balance is due by the 30th of the month.

Finance charge on accounts past 30 days = 1-1/2% per month (18% per annum). Accounts sent to third party collections will incur additional charges for collection fees.

Rettig USA, Inc. reserves the right to change pricing without notice.

Rettig USA, Inc. will not make substitutions or modifications to purchase orders without written approval from customers.

Cancellation and/or return of products will be processed by our “Return Goods Guideline” (see below).

Shipping damage must be reported within 10 days of receipt of products by customer or customer’s representative- No Exceptions. Damage claims will be processed by our “Shipping Damage Guideline” (see below).

Rettig USA, Inc. reserves the right to make specification changes without notice. There are no warranties, expressed or implied, that extend beyond the warranty descriptions listed by product group in this price book, product literature or website posting. In no event will Rettig USA, Inc be liable for labor or consequential damages.

Rettig USA, Inc. (Myson) has unilaterally adopted an Internet Minimum Advertised Pricing Policy (see below).

Return Goods Guideline

While Rettig USA, Inc strives to deliver to our customers quality products, there are occasions when it may be necessary to return products to us for both warranty and non-warranty reasons. Please review the following guidelines in order to ensure a timely transaction and a satisfied outcome.

All products returned to Rettig USA, Inc. require a Return Goods Authorization (RGA) number. Product(s) returned without an RGA number will be refused.

Receiving an RGA number does not imply acceptance and/or payment of credit; it is only permission to return product to Rettig USA, Inc. for evaluation and determination of warranty and non-warranty status, and determination of credit.

Obtaining an RMA Number

Complete a “Return Goods Request” online at MysonComfort.com. Online form can be found on the site on the “Product Support” page. Form completion requires your account number and invoice number.
Once the form is submitted all information will be reviewed and verified and you will receive an email confirming receipt of request and next steps in return process.
If product is to be returned, or credit issued you will receive an RMA via email with your next steps.
If there are technical difficulties with submission of form or further instructions are required please send an email to [email protected].

Shipping to Us

All RMA’s shipments must be received in Williston, VT within 20 days of issuance or the RMA is void.
All RMA shipments to us require that you write the Return Material Authorization (RMA) Number on the outside of the carton. RMA shipments delivered to us without the RMA Number visible on the outside of the box and cannot be identified as an authorized return will be refused by our shipping department.
If you are sending product back in original packaging be sure to ensure that all necessary blocking and/or foam and bubble wrap is secure so no shipping damage will occur. If you cannot package properly we recommend that you take your product to a professional packaging company to ensure proper packaging. Foam “peanuts” are not effective in keeping the product secure in the carton.
As the return shipper you are responsible for all shipping costs back to us and for insuring the product for your replacement cost. Rettig USA, Inc. will not be responsible for any damage or loss that occurs in shipping back to us.
Upon receipt of your shipment to us we will inspect carton for any external shipping damage and document this damage with photographs and on the shipper’s documentation. Rettig USA, Inc. reserves the right to refuse any returns that have external shipping damage and/or have been packaged and shipped improperly.
Upon receipt of your shipment to us and lack of any external damage, we will open your shipment and inspect inside the carton for proper internal packaging of product. If it is determined that product is packaged improperly and damage may have occurred we will photograph packaging and notify you immediately of the issue. Rettig USA, Inc. will not be responsible for any damage to product that occurs in shipping back to us.
Rettig USA, Inc. is not responsible for any product that is damaged in shipment on its return to us and no credit will be issued if damage occurs.
If you have any questions on these return guidelines or any other questions on how to return product to us please contact us at 800-698-9690.

Returned Products WARRANTY ITEMS

Any product sent back to Rettig USA, Inc. as a warranty item must have a copy of purchase invoice indicating date of purchase and who the item was purchased from.
Rettig USA, Inc. will examine and test all warranty related items within 15 days of receipt of products.
If product is determined to be faulty and meets warranty guidelines Rettig USA, Inc. will send a replacement unit of similar or like style and finish. Replacement product may not be the same dimensions or connection location.
Rettig USA, Inc. will ship product back at no charge to the point of destination from which product was shipped from to Rettig USA, Inc.

Shipping Damage Guideline

We take great pride in the products we sell at Myson and we go the extra mile to make sure that your products arrive at your location damage free. Each order is packed carefully by our expert warehouse team and we inspect each package prior to shipping to ensure protection of your order. Additionally, as added protection we insure each of our orders against loss or damage with the carrier we use to send out your order.

However, because things can still occasionally go wrong after your order leaves our warehouse, we ask that you inspect your packages as soon as you receive them so that if damage did occur during shipping a claim may be made in a timely and expedient fashion and replacements/returns can be facilitated quickly.

Please adhere to the following guidelines if your order appears to be damaged.

Delivery Inspection

IMPORTANT: PLEASE CHECK YOUR SHIPMENT FOR FREIGHT DAMAGE BEFORE YOU SIGN A DELIVERY RECEIPT!

Refusal

Please inspect your delivery for signs of visible damage before signing any acceptance documents. After inspecting your order, should your order appear damaged upon delivery, please refuse the damaged item. If you sign for your order and it has visible damage we will not be able to accept your return.

We understand that the customer placing the order may not be available on the day of delivery, but please note, any signature given to any carrier without noting any damages to any item after it is delivered and signed for waives our right to file a damaged claim with that carrier.

Delivery refusals for reasons other than freight damage will subject the customer to restocking fees and all freight charges. Customers who delay delivery for motor freight items will be subjected to daily storage fees by the freight company.

Concealed Damages

If orders are received with concealed damages, please notify us immediately upon delivery. Please submit pictures of the damaged product and pictures showing the inner and outer packaging. A damage claim needs to be filed with the carrier within 10 days after the delivery is made. We will not be held responsible for damages reported after 10 days of receiving the order.

Missing Items

When inspecting your order, please make sure all of the items from your order are received before signing for the delivery. If any items are missing please contact us within 48 hours of receipt so that we can review the order and track shipment.

Collect or 3rd Party Shipping

When customer uses collect or 3rd party shipping, Myson is not responsible for filing any claims on customer’s behalf.

Internet Minimum Advertised Pricing Policy

Rettig USA, Inc. (Myson), in recognition of the global reach of Internet advertising, and in order to provide fairness among Myson wholesale distributors and dealers, and to preserve the premium branding and pricing with our products, has unilaterally adopted this policy to all Myson direct customers (herein referred to as “resellers”):

Each Myson reseller is free to determine for itself the prices at which it will sell Myson products. However, Myson will take certain actions listed below in the event that a reseller:
- Advertises or otherwise promotes Myson branded products using the Internet at a net price more than 25% below the suggested published list prices established by Myson from time to time.
- Sells Myson branded products to any other person or entity which advertises or promotes Myson products using the Internet at a net price more than 25% below the suggested published list prices established by Myson from time to time.
As used in this Policy, the advertised price means the net price after adjusting for all allowances, discounts, coupons, promotions, free merchandise, etc., but does not include sales tax, shipping or handling charges.
In the event that this Policy is violated by reseller, Myson will issue a one-time written warning of violation to the reseller, and Myson reserves the right to cease taking orders or doing business with reseller if violation is repeated.
Each Myson reseller is free to decide independently whether or not to follow this policy. Myson does not ask for, nor will it accept any assurance of compliance or agreement from a reseller regarding this Policy nor will Myson discuss any conditions on acceptance related to this Policy.
In implementing this Policy, Myson will act unilaterally at all times, and will neither solicit, consider, nor agree to any recommendation, request or demand of any other person. All matters of interpretation and application of the terms of this Policy shall remain within the sole, unilateral authority of Myson.
Products which are bona fi de close-outs, discontinued products or Gem Series are not subject to this Policy.

Terms and Conditions